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How Zia Pia saves 10 hours every week using WizCommerce
<20 days
For Fishbowl Integration
(inventory software)
150+
Product Presentations
Created
200+
Orders Processed
<20 days
For Fishbowl Integration
(inventory software)
150+
Product Presentations
Created
200+
Orders Processed
About Zia Pia
Zia Pia is a boutique importer of fine artisanal Italian foods sourced from small, non-industrial, family-owned producers. The company was started with a vision to provide the US market with pure, unadulterated ingredients from exceptional Italian suppliers. Zia Pia’s customers include specialty food stores, markets, restaurants, and home cooks. Their products include artisanal pasta, tomatoes, carnaroli rice, organic chocolate, olive oils, balsamic vinegar, herbs, and spreads.
Industry
Food & Beverage Wholesale
Company Size
2-10 Employees
Headquarters
Charlotte, North Carolina
Founded
2013
About Zia Pia
Zia Pia is a boutique importer of fine artisanal Italian foods sourced from small, non-industrial, family-owned producers. The company was started with a vision to provide the US market with pure, unadulterated ingredients from exceptional Italian suppliers. Zia Pia’s customers include specialty food stores, markets, restaurants, and home cooks. Their products include artisanal pasta, tomatoes, carnaroli rice, organic chocolate, olive oils, balsamic vinegar, herbs, and spreads.
Industry
Food & Beverage Wholesale
Company Size
2-10 Employees
Headquarters
Charlotte, North Carolina
Founded
2013
The Challenge
Zia Pia faced the struggles that come with manual operations:
- Taking orders with pen and paper
- Creating line sheets and product catalogs manually
- Following up with customers after trade shows
- Responding to customer inquiries over calls/emails
- Chasing customers for payments
- Updating orders manually in Fishbowl
These tasks consumed valuable time and resources. They recognized the need for change and embarked on a quest to find a solution.
These tasks consumed valuable time and resources. They recognized the need for change and embarked on a quest to find a solution.
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WizCommerce Emerged as Zia Pia’s Preferred B2B E-Commerce Partner
From pen and paper orders to quick scan and checkout
From pen and paper orders to quick scan and checkout
Trade shows play a big role in Zia Pia’s sales. Thanks to WizCommerce, they’ve streamlined their entire trade show process. Now, they can generate custom labels with barcodes/UPCs, scan products for quick check-out, and capture buyer details with just a click. It’s all so easy! Automated follow-up emails ensure they never miss out on potential customers.
Suzanne Alston
Account Manager
From manual follow-ups to automatic updates for a better customer experience
With WizCommerce, Zia Pia got lightning-fast access to customer information. This helped them speed up follow-ups and improve response times. Automated emails ensure instant order confirmations, shipping updates, and payment details, enhancing the overall customer experience.
From manual presentations to one-click downloads
Zia Pia struggled with manually creating product presentations. With WizCommerce, Zia Pia can instantly create, download, and share customer proposals in a few clicks, find exactly what customers want, suggest related products, and provide detailed information tailored to their needs.
Before, I could manage follow-ups with four customers in an hour during a trade show. However, with WizCommerce, I could finish 150 follow-ups before the end of the show. It definitely cut my time in half in some instances.
Suzanne Alston
Account Manager
From manual to automated payments with multiple options
WizCommerce has empowered Zia Pia to collect payments securely and efficiently. They unlocked payment options like card-on-file, click-to-pay, offline, and ACH. Plus, they can now offer flexible terms such as upfront or deposit, helping them meet customers’ diverse needs.
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The Secret Sauce: A Connected System
WizCommerce integrated seamlessly with Zia Pia’s existing systems – Fishbowl inventory software and Quickbooks accounting software to ensure a centralized data flow of customer, product, and order details. This integration unlocked several benefits, including:
Time-saving by reducing the need to switch between multiple systems.
Automated data transfer, minimizing manual data entry errors.
Real-time information on orders, inventory, payments, etc.
The Secret Sauce: A Connected System
WizCommerce integrated seamlessly with Zia Pia’s existing systems – Fishbowl inventory software and Quickbooks accounting software to ensure a centralized data flow of customer, product, and order details. This integration unlocked several benefits, including:
Time-saving by reducing the need to switch between multiple systems.
Automated data transfer, minimizing manual data entry errors.
Real-time information on orders, inventory, payments, etc.
Time-saving by reducing the need to switch between multiple systems.
Automated data transfer, minimizing manual data entry errors.
Real-time information on orders, inventory, payments, etc.
Results: More Time To Grow the Business
Results: More Time To Grow the Business
Time saved per week by automating manual sales tasks
10 hrs/person
Order & quote creation time reduced from 45 minutes to
<5 min
Customer follow-up time was reduced by
80%
More Than a Platform, a Partner!
Suzanne Alston
Account Manager, Zia Pia
“I would give you guys a 10, honestly. You’re very receptive to our requests for change, and you made it work really well for our situation. You were able to make the changes we wanted quickly, and I really liked how fast we were able to get started.”
With exceptional customer support, Zia Pia feels confident knowing they have a reliable partner by their side.
Zero-Effort Implementation in <30 days
A Dedicated Customer Success Manager
24*7 Customer Support Even on Weekends
Suzanne Alston Account Manager, Zia Pia
Zero-effort Implementation in <30 days
A Dedicated Customer Success Manager
24*7 Customer Support Even on Weekends
Ready to Bring Your Business to the Next Level?
Just like Zia Pia, WizCommerce can help your B2B business get out of outdated processes and systems holding you back from the next phase of growth.
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